Question by Emily O: are outsourced call centers in india an asset or a threat?
An asset to the developing world or a threat to jobs in the UK?

Best answer:

Answer by vigu
its a threat the companies enjoy a lot but the people are affected due to the shortage of jobs here. Mind you Indians are paid only 30% of the salary a UK person will get. So the companies gain and India gain too without doubt

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Parody on call center outsourcing. Share your bad customer service experiences and read other customer complaints – tell1000.com
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Business Call Centers Help Businesses Cut Costs

Companies today are looking for a more cost-effective method of answering their phone calls than voicemail. If businesses are looking to cut costs and reduce overhead without turning off potential customers or their current customers, 100% voicemail or automation is not the answer. With today’s economy, need to be careful where they spend their money and how they allocate their resources. They need a solution that will give them the biggest ROI. Business call centers are the perfect solution for any company looking to get ahead. Consumers do not want to be on hold or be forced to leave voicemail when then need immediate attention. Messages of importance may be lost in voicemail machines or forgotten about when heard. Business call centers provide a live voice that the people want to hear. And, that live voice on the other end is capable of helping the customer with any need as the business call center is acting as a true extension of your business.

Any company could use a business call center. The benefits are endless! Switching from voicemail to a business call center may be the smartest move a business can make. Not everyone is smart enough to make this switch; however, when someone does, his or her business will flourish. Think about it: who wants to be delivering an important message to a company and be stuck leaving it on a voicemail machine? No one does. Any company who uses a business call center would recommend the concept to anyone else. Any consumer who has experienced a quality business call center knows that it is the most satisfying experience when they need a message delivered by a certain time.

When looking for the correct business call center for your company, you should look for a company that has experience with working with your type of business in general and can manage your call volume. This premise holds true for large enterprise level accounts or small business answering service customers. Most business call centers use a type of work flow that allows them to effectively answer calls for any type of business. So, the question remains, can they handle my volume and can they provide me with the services that my business needs. For example, if you are looking for help desk services and know that your usage may exceed 1000 minutes per day, you need a call center that can handle that volume. Any consumer who has experienced a quality business call center knows that it is the most satisfying experience when they need a message delivered by a certain time or need their questions answered immediately, whether they call during business hours or after hours.

Business call centers are the ideal outsourcing and cost saving option for any small, large, or medium sized company in America. Why spend money developing an automated IVR service or voicemail service that won’t satisfy your customers or answer their questions. Business call centers are the solution. Here are some points to look for when choosing the right center:

The service professionally represents themselves and my business 24 hours a day / 7 days a week when we are unavailable
The service is able to offer appointment scheduling services
The service can handle large spikes in call volume and have plans if the situation arises such as offsite operators
The service can perform outbound telemarketing
The service can handle calls during business hours or after hours
The service allows me to customize my account to effectively mimic my own protocols and businesses unique phone presence
The service can answer customers questions (such as a faq page, help desk services, customer service, etc.) and not just take messages
The service can patch the call to me or contact me if questions are out of the scope of the business call center service
If your business is using a 100% voicemail service as an alternative, know that a business call center can offer you a mix of voicemail plus live operator support if the caller needs to speak with a company representative. Even though the technology appears to be more sophisticated than something a human could offer, callers still like to hear the live voice from a business call center. Companies who are at the top of their field have turned away from voicemail and entered the world of business call centers.

The businesses that are outsourcing to business call centers give their customers a sense that they have a voice and are being heard. Business call centers are reliable and always strive for excellence. Most are full of enthusiastic teams who have your company’s best interest in mind.