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Staff leasing allows you to build a team of offshore staff who will work for you and your company exclusively, http://t.co/4ZvZY2gy – by johnriggs78 (johnriggs78)

What’s the name of the business model that involves one company outsourcing work to another? SLA, KPI, etc.?

Question by robnet77: What’s the name of the business model that involves one company outsourcing work to another? SLA, KPI, etc.?
I was told there is a name for that business model, one company provides a service to another, which measures the quality of it through SLAs, KPIs, etc.

Please it’s urgent!
Thanks

Best answer:

What do you think? Answer below!

We are an IT company looking for a remote support help desk that will assist our clients.?

Question by michelle123461: We are an IT company looking for a remote support help desk that will assist our clients.?
does anyone know a remote support help desk solution for our IT company? One that would represent us while remote supporting our clients?

Best answer:

Answer by E P
Monster.com is only one of many online resources appropriate for your endeavor.

What do you think? Answer below!

Can anybody recommend a company to whom my start up can outsource customer service?

Question by eluft: Can anybody recommend a company to whom my start up can outsource customer service?
I am looking to outsource administration of a fairly straightforward product targeted at web developments. This will include monitoring the registration process, answering incoming questions and helping to maintain a FAQ. We are providing a web interface for the customer service agent to facilitate this process.

Best answer:

Answer by paobay
Have you calculate how much phone calls you are going to get? Does it worth to go “outsource” since it is a startup? Because don’t you want to find out about the “problems” and to improve your website’s process? If lots people called about registrating process, then you might want to check out why lots people have trouble with that?
Acutally, you can post ad locally to find someone who would like to work from home, and you can forward the customer service (800 number) to the person’s house, and you provide training and answer questions quickly. Because most out source is going to India (which I really hate, because I can’t even understand what they are saying).

Add your own answer in the comments!

http://twitvid.com/BCEHH – http://www.hpoutsourcinginc.com/technical-support.html HP Outsourcing Inc. is a leading IT experts company that h

http://twitvid.com/BCEHH – http://www.hpoutsourcinginc.com/technical-support.html HP Outsourcing Inc. is a leading IT experts company that h – by hpoutsourcingin (HP Outsourcing Inc)

If you are the CFO of a technology company, what magazines would you subscribe too?

Question by CaseyMae: If you are the CFO of a technology company, what magazines would you subscribe too?
Trying to find competitor and industry related ads for technology solutions i.e.- data center, cloud computing, virtual colocation, physical colocation, disaster recovery, etc…

Best answer:

Answer by Jay
playboy????????????

Add your own answer in the comments!

Technical Support Outsourcing Services: Can Your Company Benefit?

Technical Support Outsourcing Services: Can Your Company Benefit?

Technical Support Outsourcing Services: Can Your Company Benefit?

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Home Page > Business > Outsourcing > Technical Support Outsourcing Services: Can Your Company Benefit?

Technical Support Outsourcing Services: Can Your Company Benefit?

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Posted: Jan 04, 2010 | Views: 106 |

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Many companies can benefit from outsourcing their technical support services. But how do you know if your company is one of them? Here are some questions you can ask yourself to see if outsourcing can benefit you and what to look for in an outsource company.

Do you want to provide a high level of satisfaction for your customers and have a large number of repeat customers?

Outsourcing your technical support services adds value to your services and keeps customer retention rates high. After-sales service is one of the most important features that your company can offer to create a good rapport with your clients. It reinforces your brand image as a provider of quality products or services that your customers can trust. Ensuring that your customers are happy as long as they are buying, owning, and using your products or services can put you ahead of your competitors as well. Remember: You are not just selling a product; you are selling a business relationship.

Do you want to reduce your overhead costs?

One of the most enticing features of outsourcing and usually what ultimately drives companies to outsource is reducing costs. Outsourcing technical support can be done at a more efficient and cost effective level than keeping it in-house. As your business grows, you have to hire more employees. They require resources and training. When you outsource, you reduce those overhead costs.

Does your company have too much, too little or inconsistent technical support demand?

If you have too much demand for customer support you have to make the decision as to whether you want to invest in hiring in-house employees or outsource the extra work to an external technical support company. If you choose to keep it in-house you are forced to hire, train and create space and provide resources within your offices. If you choose to outsource technical support, these problems are virtually eliminated (save for training employees). In short, you are paying for only a part of these costs while still receiving the services you require to keep your customers happy.

If you have too little or inconsistent technical support demand, you run the risk of employees sitting around waiting to help customers while using valuable resources and increasing overhead costs without creating a sufficient return. If you keep inconsistent work in-house, you may be in the difficult position of hiring less qualified employees short term. Outsourcing your technical support will allow you to have access to an ample supply of employees when you need them.

Do you have/ want to have international customers?

International customers require customer service representatives that speak their language during varying times of the day. Are you willing to hire representatives that work during the night or on weekends and also speak the languages native to your customers? Outsourcing to a technical support company that specialize in 24/7 support and multilingual support is a great alternative to having employees in house.

If you need to keep customers happy, cut costs, have too little or too much work, or require support for international customers then your company is a great candidate for outsourcing your technical support services. But how do you choose an outsource company?

Do they provide you with transparent services?

Ask how they will report the processes that they are providing for you. An important part of outsourcing technical support is overseeing how the project evolves – you need to be informed of the progress at all times. What information will the reports include? How many customers are being served per day or per hour? How long do they stay on the phone? Will they be recording the calls? If the company will not provide all the information, it’s a safe bet they aren’t doing what they say they are.

Do they have a definite strategy in mind?

Can they give you a quick summary of their company strategy? What are the company’s goals, values and mission? Without a solid vision you may be dealing with an unorganized and inexperienced company that lacks hierarchy and communication processes.

How solid is their technological infrastructure?

Ask what software and technologies they are using. Do a little investigation into how the software works and how reliable they are. If you are paying for customer support, you need to make sure that the company can provide it with little technical difficulties.

Does the company provide your customer’s language(s)?

Outsourcing can turn disastrous if you don’t have native speaking representatives. How many representatives do they have that speak your language? If your company is multilingual, do they provide multilingual services? When a customer calls and the contact care representative does not speak the language well or with a strong accent, you can be assured they feel less secure about their purchase or relationship with you. Customer support is supposed to bring trustworthiness to your company, not distrust. Ask to speak to a representative that speaks your language so that you can gauge how well they can serve your customers.

How does the training process work?

Another important piece of the puzzle is the training methods of the representatives. How will they handle training to best serve your customers? What do you have to provide to ensure training goes smoothly? The first step to successful outsourced technical support is quality training processes.

What happens if there are problems?

What problem solving measures are in place? Can they mention a problem that they were able to successfully resolve? What will happen to customers that are trying to call? Ask the company about a problem that occurred with another client and what solutions they provided.

How have things gone with other clients?

Of course, current or previous clients can provide a lot of information about the company. Ask for contact information of a client and try to speak to them directly. If this is not possible, perhaps they have written references that you can read.

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Rob Van Herpen -
About the Author:

Rob van Herpen, responsible for Sales & Account Management at 5CA. 5CA provides worldwide 24/7 technical support and customer care offering these services in 20 different languages. To learn more about how 5CA can help you outsource your technical support services, contact us at www.5ca.com or call us: +1 866 558 4167 (USA) +54 11 5272 1406 (Argentina).

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What Computer Hardware company uses American Technical Support technicians?

Question by Sonny: What Computer Hardware company uses American Technical Support technicians?
I am not in favor of supporting outsourced technical support as it takes jobs away from the thousands of qualified Americans. I would like to buy my next wireless router from a company that uses ONLY American tech support specialist. Does anyone know specifically of such a company?

Best answer:

Answer by amdiag
Yeah! they existed back in the 60′s and those days are gone forever. Face it you are living in a different World.

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Why Your Company Should Outsource Technical Support

Why Your Company Should Outsource Technical Support

Why Your Company Should Outsource Technical Support

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Home Page > Computers > Information Technology > Why Your Company Should Outsource Technical Support

Why Your Company Should Outsource Technical Support

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Why Your Company Should Outsource Technical Support

By: Brett Jacobs

About the Author

Brett Jacobs is a technology writer, offering tips and advice on topics from IT consulting to help desk outsourcing. Visit http://www.outsourcetechnicalsupport.com for more information on outsourcing tech support.

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Article Source: http://www.articlesbase.com/ – Why Your Company Should Outsource Technical Support

Outsourcing has in recent times become a watchword to denote a globalized method of doing business. The origin of outsourcing finds its roots in globalization and the search for cheaper, more efficient ways of doing business. However, outsourcing may be applied in almost any business of any size. This is because outsourcing today has evolved into a best-practice business procedure rather than a fire-fighting tactic.

For any small and medium business trying to get a firm foot in the business world, customer care and support is the number-one way of attracting and retaining customers. The business may be attracting new customers, but how does the business maintain this momentum while still retaining all new customers? The answer lies in the relationship the business has with its customers. This relationship is fostered and engendered through the business’s customer care and support network. Outsourcing this aspect of business means the business can be guaranteed top-class customer care and technical support from a firm that specializes in this.

This brings up the next reason to outsource technical support – growth management. The growth of a company is perhaps the single-most coveted scenario any business owner would desire. However, rapid unbridled growth usually tends to become the company’s Achilles heel if mismanaged. Outsourcing auxiliary functions such as customer care and technical support afford the company scalability options that can keep up with the growth of a company. Consider a company that has 100 customers today and within a week has close to 1,000 customers. Planning for and hiring additional support staff would be virtually impossible. Outsourcing in this instance provides the best option for the business.

Information life cycle is another issue that supports technical outsourcing. Information within a company has to travel through various bottlenecks before reaching its destination. In addition, as information is relayed to and fro, some of this information may be lost. Outsourcing to a technical support firm ensures that all information is recorded and stored by the outsourcing firm and is available on schedule. This saves the business time and money it would spend recording, archiving and retrieving information.

Technical support outsourcing firms also offer a number of additional services such as feasibility studies, marketing and other customer-centric services. This provides the business with a dynamic and versatile customer relations vehicle with which the business can interact seamlessly with its clients and all at a cost effective and in a professional manner.

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Brett Jacobs -
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Brett Jacobs is a technology writer, offering tips and advice on topics from IT consulting to help desk outsourcing. Visit http://www.outsourcetechnicalsupport.com for more information on outsourcing tech support.

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Brett Jacobs is a technology writer, offering tips and advice on topics from IT consulting to help desk outsourcing. Visit http://www.outsourcetechnicalsupport.com for more information on outsourcing tech support.

Staff leasing allows you to build a team of offshore staff who will work for you and your company exclusively, http://t.co/4ZvZY2gy

What’s the name of the business model that involves one company outsourcing work to another? SLA, KPI, etc.?

We are an IT company looking for a remote support help desk that will assist our clients.?

Can anybody recommend a company to whom my start up can outsource customer service?

http://twitvid.com/BCEHH – http://www.hpoutsourcinginc.com/technical-support.html HP Outsourcing Inc. is a leading IT experts company that h

If you are the CFO of a technology company, what magazines would you subscribe too?

Technical Support Outsourcing Services: Can Your Company Benefit?

Outsource Software Development Company in Kathmandu, Nepal

What Computer Hardware company uses American Technical Support technicians?

Why Your Company Should Outsource Technical Support

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