A Guide to Computer User Support for Help Desk and Support Specialists
A Guide to Computer User Support for Help Desk and Support Specialists
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client’s specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips,
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Are Computer help desk and database jobs being outsource to India or oversea?
Question by Casey: Are Computer help desk and database jobs being outsource to India or oversea?
I’m interested in these jobs but don’t want to take classes to find no job in these fields? This and information technology jobs.
Best answer:
Answer by Daryl
Yes, there are alot of callcentre helpdesk positions outsourced to India.
Just ask any of the upest people with internet or phones in the UK ;o)
…or people like me that lost jobs to India because they will work for less than our minimum wage.
There are so many infact that agents there are verbally abusive to their customers, steal from them and generally play around with their accounts… get fired and just go to another call centre.
Nearly all the UKs helpdesk services are outsourced to India and other “developing” countries that have no idea how our network topology or phone systems work (or even how to dial the operator in our country – lol)
Add your own answer in the comments!
Introducing RSTickets!Pro – Joomla! professional help desk – frontend presentation.avi
www.rsjoomla.com The new RSTickets!Pro for Joomla! comes with a large amount of new features to assure a better management of the support department. 1. Public users can submit tickets, without beeing registered. WYSIWYG Editor included. 2. Based on their permissions, registered users/ customers can: * close / reopen tickets * rate support answers * print tickets * access the knowledgebase articles 3. Based on their permissions, the staff members: can: * filter tickets based on predefined searches. * manage searches * view ticket history, add and view internal notes * use the knwoledgebase to answer to tickets * close or reopen tickets * attach a signature to answers * edit ticket information: change department, status, priority, staff member and customer
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The Help Desk Audit: Blueprint for Success
The Help Desk Audit: Blueprint for Success
In the current economy, IT managers must find creative approaches to improve IT services with reduced funding and fewer resources. In an effort to assist IT managers, The Help Desk Audit: Blueprint for Success identifies critical areas of weakness within the support environment and provides practical, step-by-step improvement strategies. Developed originally as a workshop, this book contains audits in all critical areas of the support organization including: Help Desk Foundation, People, Process
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What to use/charge for remote help desk support?
Question by : What to use/charge for remote help desk support?
I want to start offering remote desktop support to customers, but I have no idea what to charge. Where have you gone for rate examples? And what is the easiest/cheapest (free?) software for doing this?
Thanks in advance!
Derek
Best answer:
Answer by Gary
Check out http://www.crossloop.com
They provide tools and you can check out what others are charging.
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Know better? Leave your own answer in the comments!
Help Desk Software HESK
HESK is free Help Desk Software that runs with MySQL database, allowing you to quickly and easily set up a Web-based ticket support system (help desk) for your Web site. This is a brief video introduction to HESK highlighting main help desk software features and work flow. You can download your free copy of HESK from www.hesk.com
I Don’t Speak Geek: a simple guide to help businesses navigate today’s complex technology choices
I Don’t Speak Geek: a simple guide to help businesses navigate today’s complex technology choices
Understand your technology options! This guide provides simple explanations of options that will lead the folks at the helm of businesses, non-profit organizations and educational institutions to optimal technology solutions based on their unique requirements.
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HP Media Cntr PC Desk top…. Please HELP!?
Question by R T: HP Media Cntr PC Desk top…. Please HELP!?
HP Media center desk top pc m7060n
When I push the button to turn on it lights up and it sounds like it is running. But when I turn on the monitor..it says” No Input Signal ” ????? and the screen goes back to black ??
Any ideas? I am not in warranty so I can not call HP without paying for a consult…Thank you
Parrot,,Thank you so much for your prompt answer, I will give it a try and let you know what happens..Thanks
Best answer:
Answer by parrothead_33033
First, check the monitor by removing the cable to the PC and replacing it. Find a friend with a laptop, have them drive the monitor from the laptop, to verify it working, but based on it giving you no monitor errors, I would bet it’s fine. Still not working, though
Then turn everything off, and remove the left PC side cover (from the front). observe the connection for the monitor on the back on the PC, and press firmly (Don’t bang, don’t beat, just a press)on any connectors and card (pushing toward the motherboard (the large board mounted on the opposing side of the opening on the PC)).
restart and observe
Still not working – try to tap F8 key and do a Windows safe start (you should get the text prompts for this).
If you did not get the text prompts, then likely the PC video has failed, as a minimum. On most media center PCs, you can go ahead and put in another video card, connect your monitor to that, and start the PC.
If this doesn’t work, then very likely the PC motherboard (with integrated video) is fried, not correctable cheap, unless you can get another MB off eBay.
What do you think? Answer below!
Help desk ticket system training
Help desk ticket system training Help desk software is used by support desk agents (also called operators) to monitor the user environment for issues ranging from technical problems to user preferences and satisfaction. Businesses typically use help desk software to: •answer commonly asked questions with an FAQ or knowledge base •track issues through their life-cycle •streamline and record customer interactions, including phone calls & live chats Help desk software reduces the need to rely upon email-only support, reducing the number of transactions and missed or lost messages. Businesses also use help desk software to track and manage support metrics (also called analytics). Popular metrics include: •Assignment time •Agent productivity •Resolution time •% of tickets solved within 4 hours •Day/time ticket creation TEST TEST PLAY AROUND WITH THIS SOFTWARE . you can also use this in your resume which will give me better chances to get jobs .
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